Refund policy

Thank you for choosing TIFTON. We are committed to providing you with high-quality products and exceptional service. Please review our shipping policy below:

Domestic Shipping:

We offer standard shipping on all orders. Standard shipping typically takes 2-8 business days for delivery.

Order Processing:

Orders are typically processed and shipped within 1-2 business days of purchase. Orders placed on weekends or holidays will be processed the next business day.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order using the provided tracking number on our website from the “Track Orders” option in the main menu.

Shipping Delays:

While we strive to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as weather conditions or carrier delays. If your order is significantly delayed, please contact us and we will do our best to assist you.

Shipping Address:

Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.

Returns and Exchange Policy:

Returns:

We accept returns and exchange within 7 days of the delivery date. Items must be unused, unworn, and in their original condition with tags attached. Partywear items such as coats and blazers are not returnable. End of season sale product are for final sale only. Returns and exchanges will be processed upon quality checks. Returns are eligible for a refund to the original form of payment.

Return Pickup Availability

We strive to provide return pickup services wherever possible. However, return pickup is subject to service availability at the customer’s location.

In cases where return pickup is not available, the customer will be required to arrange self-shipment of the product to the return address communicated by us. The product must be packed securely to prevent damage during transit.

For eligible returns, reasonable courier charges incurred for self-shipping may be reimbursed upon submission of a valid shipping receipt/invoice, subject to verification and approval by our team. Reimbursement, if approved, will be limited to the actual courier cost or such amount as determined by us.

We reserve the right to reject returns that do not comply with our return policy or where the returned product is found to be damaged, used, altered, or incomplete.

Return Process:

You can go to our “Return and Exchange Menu” to place your return/exchange request or you can contact our customer service team on tiftontf@gmail.com to initiate the return process.

Provide your order number and reason for return. Our team will provide you with instructions for returning the item. Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days. Exchange of the shipment will be made once per order.

Return Shipping:

The return shipping cost will be ₹120 on all orders. The exchange shipping cost will also be ₹120, which will be deducted from the original amount. We recommend using a trackable shipping method for returns to ensure safe delivery from the “Track Orders” option.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging.

Refunds:

COD (Cash On Delivery) orders will be given store credit in case of refund which can be utilized on the website to a maximum of 90 days. Prepaid Refund will be issued to the original form of payment within 7-10 business days after the return is processed. Please note that shipping costs are non-refundable, i.e., ₹120 and ₹80.

Thank you for shopping with TIFTON.